Terms and Conditions
Man with Van Rayners Lane Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Rayners Lane provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "We", "us" and "our" refer to the operator of Man with Van Rayners Lane providing man and van, removal and related services.
1.2 "You" and "your" refer to the customer, being the person or company who requests, books or uses our services.
1.3 "Services" means any removal, transportation, loading, unloading, packing, unpacking, or related services we agree to provide.
1.4 "Goods" means the items and personal property that you ask us to move, transport, handle, store, or dispose of.
1.5 "Waste" means any items to be disposed of, including household, commercial or bulky waste, which may be subject to waste and environmental regulations.
2. Scope of Services
2.1 We provide man and van and removal services, including local and regional moves, small office relocations, and item collection and delivery within our service area and across the UK, subject to availability.
2.2 The exact scope of the Services, including the number of workers, size of vehicle, and estimated duration, will be agreed at the time of booking based on the information you provide.
2.3 Any additional work requested on the day of the move, or any changes to the agreed scope, vehicle requirements, or timings, may result in additional charges and are subject to our agreement and availability.
3. Booking Process
3.1 You may request a quotation by providing details of the addresses, access, inventory of Goods, timing requirements, and any special handling needs. Quotations are based on the information you supply and are not binding if that information proves to be inaccurate or incomplete.
3.2 A booking is only confirmed when we have accepted your request for Services and you have agreed to these Terms and Conditions. We may require a deposit to secure your booking. Where applicable, the deposit amount and payment timeframes will be communicated to you at the time of booking.
3.3 You are responsible for ensuring that all information supplied at the time of booking is accurate and complete, including addresses, access restrictions, parking conditions, floor levels, and any items that may require special care or additional manpower.
3.4 If, upon arrival, we find that the information provided was materially inaccurate or incomplete, we reserve the right to adjust the price, alter the scope of work, or in extreme cases, refuse to carry out the Services. Any waiting time or additional services resulting from inaccurate information may be charged at our standard hourly or fixed rates.
4. Quotations and Pricing
4.1 Unless stated otherwise, all quotations are estimates only and may be subject to change based on the actual time taken, volume or weight of Goods, access conditions, and any additional services requested.
4.2 Quotations generally include the cost of labour, vehicle use, fuel and standard removal equipment. Any additional costs, including congestion or clean air zone charges, tolls, parking charges, or charges arising due to access issues, may be added to your final bill.
4.3 Quotations do not include packing materials, packing services, dismantling and reassembling of furniture, or disposal of Waste unless expressly agreed in writing as part of the quotation.
5. Payments and Charges
5.1 Payment terms will be communicated at the time of booking. We may require a deposit in advance, with the balance due on completion of the Services or prior to unloading the Goods, depending on the nature of the job.
5.2 Payment must be made using an accepted method as specified by us. All charges are stated in pounds sterling and are inclusive or exclusive of VAT, where applicable, as notified to you.
5.3 If payment is not received when due, we reserve the right to suspend or refuse Services and to retain possession of the Goods until payment is made in full. We may also charge interest on overdue amounts at the statutory rate until payment is received.
5.4 Any additional services, extended hours, waiting time, or unplanned journeys requested by you on the day of the move will be charged at our prevailing rates and are payable in accordance with our payment terms.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Your right to cancel is subject to the notice periods and charges set out in this clause.
6.2 Where you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs already incurred.
6.3 Where you cancel between 7 days and 48 hours before the scheduled service date, we may retain all or part of your deposit and may charge a cancellation fee to cover our reasonable costs and loss of bookings.
6.4 Where you cancel less than 48 hours before the scheduled service date, or fail to be present at the collection address at the agreed time, you may be charged up to 100 percent of the agreed price to reflect our loss of time and resources.
6.5 Any amendments to dates, times, addresses, or scope of work are subject to our availability and may result in changes to the price. We will notify you of any revised charges and you must confirm your acceptance before we proceed.
7. Your Responsibilities
7.1 You are responsible for:
(a) Ensuring that your Goods are properly packed and ready for transport, unless you have requested and paid for our packing service.
(b) Declaring any items that are fragile, of high value, or require special handling, such as antiques, artwork, glass items, or electrical equipment.
(c) Arranging suitable parking for our vehicle at both collection and delivery addresses, including obtaining any permits or permissions required. Any fines or charges incurred due to insufficient parking will be added to your bill.
(d) Ensuring that all Goods are ready for loading at the agreed time and that access is clear, safe and reasonably suitable for our personnel and vehicle.
(e) Complying with all relevant laws and regulations, including those relating to waste disposal and prohibited items.
7.2 You must not request us to move or transport any items that are illegal, hazardous, explosive, flammable, or otherwise dangerous, including but not limited to gas cylinders, open containers of fuel, illegal substances, or firearms.
8. Our Responsibilities
8.1 We will provide the Services with reasonable care and skill and in accordance with these Terms and Conditions.
8.2 We will take reasonable care of your Goods while they are in our custody and control and will use reasonable efforts to complete your move within the agreed timeframe, subject to traffic, weather, access and other conditions beyond our control.
8.3 We reserve the right to refuse to move or handle any Goods that we reasonably consider to be unsafe, illegal, inadequately packed, or likely to cause damage or injury.
9. Liability and Limitations
9.1 Our liability for loss of or damage to Goods is limited to the reasonable cost of repair or replacement, subject to the exclusions and limitations in this clause.
9.2 We will not be liable for:
(a) Loss or damage arising from your failure to adequately pack or protect Goods, unless we have agreed to provide a packing service.
(b) Loss or damage to fragile items where they have not been appropriately protected.
(c) Loss or damage to Goods that were already defective, worn or damaged prior to our handling.
(d) Loss of or damage to items of special value (including but not limited to jewellery, money, documents, artworks, collections or electronic data) unless you have specifically declared these items to us in writing and we have agreed to their carriage.
9.3 We will not be liable for indirect or consequential loss, including loss of profit, income, business, opportunity, or enjoyment, arising out of or in connection with the Services.
9.4 We will not be liable for any delays, cancellations or failure to perform our obligations due to events beyond our reasonable control, including but not limited to traffic congestion, accidents, severe weather, breakdowns, strikes, or road closures.
9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practical and in any event within 7 days of completion of the Services. You must provide reasonable evidence of the alleged loss or damage.
10. Insurance
10.1 We operate with appropriate public liability and other relevant insurance cover in line with industry practice. This cover is subject to the terms, conditions and exclusions of the relevant policy.
10.2 You are encouraged to obtain your own additional insurance cover for Goods in transit or storage, especially for high-value items, as our liability may be limited and may not fully cover the value of your Goods.
11. Waste and Environmental Regulations
11.1 Any request for removal and disposal of Waste is subject to waste management and environmental regulations in the United Kingdom. We will only transport and dispose of Waste in accordance with applicable laws and regulations.
11.2 Certain items cannot be removed or disposed of as part of a standard removal service, including hazardous or controlled waste such as chemicals, asbestos, medical waste, or certain electrical items. You must inform us in advance if you require disposal of any such items so that we can confirm whether we are authorised and able to handle them.
11.3 We reserve the right to refuse to remove any Waste that we reasonably believe is hazardous, illegal, or improperly declared. You are responsible for any fines, penalties, or costs arising from your failure to comply with waste regulations.
11.4 Where we agree to dispose of items on your behalf, we will use appropriate licensed facilities or services in accordance with applicable legislation. Any charges for disposal will be communicated to you and added to your invoice.
12. Access, Parking and Property Damage
12.1 You must ensure that we have suitable and safe access to both collection and delivery points. This includes informing us of any narrow streets, low bridges, height restrictions, or internal access issues such as tight staircases.
12.2 While we will take reasonable care to avoid damage to your property, including floors, walls and fixtures, you are responsible for protecting floors and surfaces, and for removing or securing any items that may be at risk.
12.3 We will not be liable for damage caused by the movement of Goods through areas that are not reasonably suitable for such movement, where we have advised you of the risk and you have asked us to proceed.
12.4 Any parking tickets or charges incurred due to your failure to arrange appropriate parking or permits will be added to your invoice.
13. Delays and Waiting Time
13.1 If our team is kept waiting due to circumstances beyond our control, including but not limited to delays in gaining access to the property or delays caused by your failure to be present at the agreed time, we may charge waiting time at our prevailing hourly rate.
13.2 We will use reasonable efforts to arrive and complete the Services within the agreed timeframe, but arrival and completion times are estimates only and not guaranteed. We will not be liable for any loss arising from delays outside our reasonable control.
14. Complaints and Dispute Resolution
14.1 If you have any concerns or complaints about our Services, you should raise them with us as soon as possible so that we can seek to resolve the issue promptly.
14.2 We will investigate any complaint in good faith and aim to respond within a reasonable time. Where appropriate, we may offer a remedy, which could include repair, compensation within our liability limits, or another appropriate solution.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only for the purposes of providing our Services, administering your booking, processing payments, and communicating with you regarding your move.
15.2 We will handle your personal data in accordance with applicable data protection laws in the United Kingdom. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to deliver the Services or where required by law.
16. Variation of Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to your agreement with us.
16.2 Any changes to the scope of Services, pricing, or specific arrangements for your booking will only be valid if agreed by both parties.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be removed or limited to the minimum extent required, and the remaining provisions will continue to be valid and enforceable.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any disputes or claims arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions, the Services, or their subject matter.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation or confirmation of booking provided by us, constitute the entire agreement between you and us relating to the provision of the Services and supersede any previous understandings or agreements, whether written or oral.
19.2 By confirming your booking or using our Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
